Terms and Conditions Of Use
Please place your order through this website. We also accept written
orders via Fax or Email (see attached form). However should you prefer all other orders will be taken over the Phone.
To obtain Wholesale pricing - there is a minimum order of 6 pieces/ size/ style/ color.
Samples will be charged for plus freight fees. Samples may not be returned.
Changing / Canceling an Order
Additions to orders already placed but not yet shipped may be treated as a new order and be billed & shipped separately.
If cancelling an order, and the order has already been shipped, you will be charged for shipping, and will be responsible for shipping items back, plus be a subject to a 20% restocking fee.
Variance of 5% to 10% from the order will be reflected on the invoice and accepted.
Receipt of Deposit
Receipt of Deposit is considered as full approval of the respective Sales Order in its entirety. This includes Style # / Sizes/ Colors/ Artwork Virtual/ Label and other customized work.
Pricing, Quantities, Styles, Specifications, Shrinkage and Colors
We have the right to change or discontinue styles, colors, sizes, or fabrics without notice. Actual colors or merchandise may vary from that shown on our website.
The weight and specifications noted in the price-list and website are approximate.
Colors will vary by dye lot, we cannot guarantee that the color of each specific order will exactly match any sample you receive or match any garments you previously ordered.
Shrinkage - Cotton shrinks! Allow for shrinkage when ordering of between 3% - 8% shrinkage even for preshrunk goods. Certain Colors may shrink more than others of the same styles.
Payment & Terms
We accept Visa, MasterCard, and COD (Money Order, Wire transfer and Cashier's check are accepted).
Certain orders may require a deposit.
A fee of $35.00 will be charged on all returned checks.
A COD order, for any reason delivery is not accepted; freight fees will be charged, which includes freight out and freight in.
Freight & Shipping
All orders will be shipped within 3 business days after your credit authorization and order have been processed. For in-stock items, USPS overnight shipping is available upon customer’s request. For back ordered items, customer will be responsible for the additional rush service fee $35.
We will not be liable for any lost or delay or damages caused by shipping party. Freight fees paid are non-refundable.
If shipping to multiple locations, each location will be charged for separate shipping.
Customer will receive a confirmation e-mail with the tracking number after the order is shipped.
All online orders over $300 shipped in the U.S. are eligible for free shipping
Free shipping is restricted for shipments to International addresses and Wholesale orders.
Free shipping is not applied for custom orders or special pricing.
Free shipping is not applied for back-orders (items must be in stock), unless the back-ordered amount is over $300.00.
Please e-mail us your order form with your international destination address for an accurate shipping quote.
Payments for all orders are made in US Dollars.
All international orders received are shipped within 5 business days after your credit authorization and order have been processed. A confirm e-mail with a tracking number will be sent after the order is shipped.
Returns & Exchanges
We are sorry if you are not happy with your order. If any help is needed, please mention your invoice information when you contact our customer service department via phone or email.
- No return & exchange for all special sales and final sales.
- We do not accept returns on printed, washed, decorated or custom merchandise.
- All claims for shortages, damages, etc., must be made within three (3) business days after receiving merchandise.
- All returns & exchanges must have a valid Return Authorization Number that is issued by our customer service department. Customer is responsible for return shipping fees.
- All returns are subject to a 20% restocking fee in addition to freight and COD charges.
- Defective merchandise must be returned with a piece of tape indicating the location of the flaw.
- Any damage caused by shipment must be reported immediately to the USPS driver. If possible please provide a photo of the damages via email to us to assist with the claim.
- No cash refunds.
We look forward to earn your business!